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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Primus

September 29, 2025

5  out of  5
rating by Primus
"IT WAS A RAINY MONDAY AND EVERYTHING HAD BEEN GOING TERRIBLE. I CALLED TO HAVE A QUOTE FOR ADDITIONAL INSURANCE AND MICHELLE JACKSON HAD ME QUOTED AND DONE IN MINUTES ! LITERALLY. THEY EVEN COMPARED THEIR PRICES AGAINST ALL THE RATES IN THE AREA AND CROSS-COMPARED AGAINST THE NATIONAL AVERAGE … ALL IN A FEW MINUTES.. I WAS SO PLEASED! WHEN I WAS DONE, THE SUN WAS OUT AND THINGS JUST WERE A WHOLE LOT EASIER THAT MONDAY. THANKYOU, STATE FARM."
We responded:
"Hi Primus! Thank you so much for your wonderful review! We're thrilled to hear that Michelle was able to provide you with quick, thorough service and help brighten your rainy Monday. It's our goal to make things easier for you, no matter the weather. We truly appreciate your trust in us and look forward to assisting you again in the future!"
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Elizabeth Misner

September 19, 2025

5  out of  5
rating by Elizabeth Misner
"Patti and Michelle in this office are a wonderful combination of professional and knowledgeable and friendly and enjoyable to work with. Insurance can be confusing, and they are aware of all the different combinations to provide the best coverage at the best value, and take the time to review the details and options to educate their clients. Recently they also identified a mistake (not their fault), and thanks to their excellent in-office documentation on my account, they were able to get me a substantial refund. I truly appreciate their ongoing assistance and how they stay ahead of the game to best serve their customers."
We responded:
"Elizabeth, thanks for the kind words. I am glad we were able to make assisting you with your insurance needs such a positive experience! - Tiffany"
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Genesis Melendez

September 15, 2025

5  out of  5
rating by Genesis Melendez
"Michelle was absolutely awesome. She made the entire process smooth easy to understand and stress fee. She was professional eligible on above and beyond answer all my questions. Make sure I have the best coverage woman needs truly appreciate her patience and attention to detail. I highly recommend Michele to anyone looking for insurance rep who generally cares about their clients!!"
We responded:
"Genesis, thank you so much for taking the time to leave us a five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with Michelle. - Tiffany"
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Q Lyons

September 12, 2025

5  out of  5
rating by Q Lyons
"I would like to thank Michelle for the great customer service and her knowledge of my life insurance policy. She was very patient and answered every question my daughter and I had . It’s a hard subject to talk about but she made it easy and she made sure I successfully signed up."
We responded:
"Q, I’m happy to hear Michelle took such great care of you and we could provide you with a positive insurance experience. Our team takes pride in delivering top-notch support to our customers. - Tiffany"
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Pam Briant

September 11, 2025

5  out of  5
rating by Pam Briant
"My existing property insurance was about to increase substantially, so I called State Farm and was put through to Patti Nottingham. In a nutshell, she was incredibly helpful, knowledgeable and ever so personable. She not only found a more affordable insurance, with the exact same coverage, but I was also able to get flood insurance through this same company. This too was at a much better premium than my current flood insurance, which is under a different company to my property insurance. So I not only will be saving on premiums but Patti helped streamline my coverage, a huge plus in my opinion. I have nothing but high praise for her and this entire transaction! Thank you!"
We responded:
"Hi Pam, Thank you so much for your thoughtful and detailed review! We’re delighted to hear that Patti Nottingham was able to provide you with knowledgeable, personable service and help you find more affordable coverage while streamlining your insurance needs. Saving you money and simplifying your policies is exactly what we aim for. We’ll be sure to share your kind words with Patti. Thank you again for trusting us with your insurance!"
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Brady Dunlap

September 9, 2025

5  out of  5
rating by Brady Dunlap
"Devon was able to get $200 taken off my original car insurance, great experience."
We responded:
"Thank you for your fantastic review! Providing great experiences and value for our customers is what we strive for. If you ever need assistance in the future, don’t hesitate to reach out!"
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D G

September 5, 2025

5  out of  5
rating by D G
"I would like to take this opportunity to express my sincere gratitude to Katie Harrison who took the timeout to help me with my Drive Safe. Katie’s , kindness and professionalism was beyond reproach. She followed up with me to ensure the product was working and she expressed to me if I needed help she would be available to help anytime. That made me very happy to know that T. Mapp., State Farm has an excellent staff of people who truly care about the customer. Thanks again to Katie Harrison who was an amazing help to me. Ms G"
We responded:
"Thank you so much for your wonderful review, Ms. G! We’re thrilled to hear that Katie Harrison provided you with such kind and professional service. It’s our goal at T. Mapp State Farm to truly care for our customers and ensure you feel supported every step of the way. We’ll be sure to share your kind words with Katie—she’ll be delighted! Please don’t hesitate to reach out if you need anything else. Thanks again for choosing us!"
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MissfitFL

September 3, 2025

5  out of  5
rating by MissfitFL
"I would first like to say that in my opinion customer service has not been so great in this impatient world. I was not expecting the superior service that I received from this office. I was going to visit the office location so I called for their hours and a friendly voice greeted me. I wanted to switch companies. She explained that I could inquire about auto insurance over the phone if I choose to. I love being provided options. She gathered some information and Devin called me back shortly with reasonably comparable quotes. He was thorough, professional and patient. I needed him to call me back when I was able to conduct business, he did that. The call came in precisely. I purchased the policy and I look forward to a lasting relationship with this location. Thank you again."
We responded:
"This made my day! Thank you for sharing. We’re always here to help and offer any assistance you may need. - Tiffany"
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Kc Taz

September 3, 2025

5  out of  5
rating by Kc Taz
"I called this agency because of the location relative to the property I was looking to insure. I was referred to Patti Nottingham by the nice lady that answered my call. Not only did Patti provide me with a quote for my problem homeowner's insurance situation and answer my many questions, she was an absolute delight to deal with! So very friendly and upbeat that she actually made my day! All of this in the most helpful and professional manner. She is an amazing asset for her agency!"
We responded:
"Kc, thank you for sharing this awesome feedback about Pattis service. The best compliment my team and I can get is being recommended to others! - Tiffany"
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LaDarius Morris

August 29, 2025

5  out of  5
rating by LaDarius Morris
"Michelle was very helpful and i thank her for that"
We responded:
"Hi LaDarius, Thank you for your kind review! We're glad to hear you had a great and helpful experience. If you ever need assistance in the future, we're here to help!"
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Michelle

August 28, 2025

5  out of  5
rating by Michelle
"I can't say enough good things about Tiffany Mapp's office. The entire team is wonderful to work with—so knowledgeable, efficient, and friendly. They took the time to explain everything clearly and made sure I had the right coverage. This is a team that truly cares about their clients."
We responded:
"Michelle, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Tiffany"
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Nigel Lee Ledford

August 28, 2025

5  out of  5
rating by Nigel Lee Ledford
"***A+ Customer service*** ***Highly Recommend*** Jenna is easily to most helpful and pleasant insurance agent I have ever been assisted by. This office in general has been very good to me and my family. You can’t go wrong bringing your business here."
We responded:
"Nigel, this made my day! Thank you for sharing. We are always here to help and offer any assistance you may need. - Tiffany"
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Shakerah Hanna

August 27, 2025

5  out of  5
rating by Shakerah Hanna
"Katie was a great help! She made sure that we had the best insurance coverage for the best price. Phenomenal customer service !!!"
We responded:
"Shakerah, I’m happy to hear Katie took such great care of you and we could provide you with a positive insurance experience. Our team takes pride in delivering top-notch support to our customers. - Tiffany"
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Firas Bidawi

August 26, 2025

5  out of  5
rating by Firas Bidawi
"Devin was great, took the time to walk me through everything clearly, very professional."
We responded:
"Hi Firas, Thank you for your fantastic review! We're delighted to hear that Devin provided clear guidance and maintained a high level of professionalism. We'll be sure to share your kind words with him. If you need any further assistance, please don't hesitate to reach out!"
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random

August 21, 2025

5  out of  5
rating by random
"MICHELLE WAS AMAZING. I WILL DEFINITELY RECOMMEND HER AGAIN!!! She was easy and understandable. Not only did she help me, she also taught me things about insurance that people around me didn’t. So I honestly take that to heart. I will always remember her."
We responded:
"Hi Random, Thank you so much for your wonderful review! We're thrilled to hear that Michelle was able to provide you with clear and helpful guidance, and that she made a lasting impact by sharing valuable insurance knowledge. Your recommendation means a lot to us, and we'll be sure to pass along your kind words to Michelle. We're always here to help whenever you need us!"
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Stephanie Shuman

August 19, 2025

5  out of  5
rating by Stephanie Shuman
"Appreciate how they help whenever they are asked any questions and are there for their clients for all our insurance needs."
We responded:
"We will always be here for you Stephanie! Thank you for leaving us a wonderful review and thanks for the opportunity to help with your insurance"
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Melody Parker

August 15, 2025

5  out of  5
rating by Melody Parker
"My experience was and has always been EXCELLENT, I LOVE STATEFARM"
We responded:
"Hi Mrs. Parker, Thank you so much for your continued trust and support! We're thrilled to hear that your experience with us has always been excellent. Providing excellent customer service is our #1 priority! We truly appreciate having you as a valued customer and look forward to serving you for many more years to come!"
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Irariel Mobley

August 8, 2025

5  out of  5
rating by Irariel Mobley
"Michelle was very helpful with getting me the right renter’s insurance for apartment. She provided great customer service and I recommend her for any insurance needs"
We responded:
"Irariel, it was our pleasure helping with your insurance. We appreciate you and your kind feedback! - Tiffany "
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Connie Alton

August 7, 2025

5  out of  5
rating by Connie Alton
"My experience with Devin was very enjoyable. Anytime you can connect with a prospective agent, it makes the transaction more enjoyable. Thank you Devin for your encouraging words and terrific customer service."
We responded:
"Connie, I'm happy to hear Devin took such great care of you. We are always more than happy to help! - Tiffany "
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Eddie Randolph

August 7, 2025

5  out of  5
rating by Eddie Randolph
"Great help thank you"
We responded:
"Eddie, thank you for putting your trust in our office. - Tiffany"
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Megan Clements

August 6, 2025

5  out of  5
rating by Megan Clements
"Patti Nottingham was so helpful in helping us decide what was best for our policy and educating us on our options. I highly recommend her! We will definitely be going to Patti for any insurance needs."
We responded:
"Megan, thank you for the awesome feedback! I’m so glad to hear that Patti and the team provided efficient and excellent service. Your recommendation means a lot to us. - Tiffany "
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Andrew Robinson

August 5, 2025

5  out of  5
rating by Andrew Robinson
"I have never anything but professionalism, from the office staff. Quick responses and always very helpful with any issues I have ever had."
We responded:
"Andrew, thank you for your kind words about my team and I. Our wish is that we always provide you with an excellent customer service experience. We are honored to be able to assist you with your insurance needs! - Tiffany "
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Francis Chou

August 5, 2025

5  out of  5
rating by Francis Chou
"very responsive and helpful"
We responded:
"Thank you for your feedback, Francis! We're so glad to hear that you had a positive insurance experience! - Tiffany "
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V Blunt

August 5, 2025

5  out of  5
rating by V Blunt
"Katie is such a Joy to talk to. She is very kind and thoughtful. Always a Pleasant Experience."
We responded:
"V, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - Tiffany "
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Gloria McClain

August 4, 2025

5  out of  5
rating by Gloria McClain
"Today, I added another vehicle to my policy with State Farm. Assisting me in this process was Devin. Devin was knowledgeable and able to navigate through the process of getting the additional car insured in a timely manner. I was made aware of my payment amount today and the date of payments moving forward. I was also informed when I would receive my official insurance card from State Farm to replace the temporary card that will be forwarded to me today via email. Thank you Devin for your assistance today and your efficiency in doing so. Gloria McClain"
We responded:
"Gloria, thank you for your kind words! I'm glad to hear that our team has been prompt and professional in handing your insurance needs. We truly appreciate your feedback and look forward to serving you again soon! - Tiffany "